Subscribe | E-Editions | River News 75 | Super Shopper - FREE | About Us | Contact Us | FREE Classified Items Under $50
The Northwoods River News | Rhinelander, Wisconsin

Flanders Realty Group

home : community : community news
April 6, 2020

3/19/2020 7:30:00 AM
DATCP provides tips for consumers seeking ticket refunds

As many concerts, theater performances, sporting events, and other events are being canceled or rescheduled due to COVID-19, the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) is reminding consumers of the tips and resources available below and on the agency's website: https://www.datcp.wi.gov

Under Wisconsin law, consumers are protected from losing most prepaid admissions fees for entertainment and sporting events held in Wisconsin. When an event is canceled or rescheduled, promoters are required to refund the admission price for many entertainment and sporting events. While this law does not cover competitive sports activities between school teams or within established sports leagues, many of these events are proactively posting refund policies on their websites so consumers know what to expect.

Below are the steps consumers should follow to obtain a refund depend upon whether the event is canceled or rescheduled:

Refunds for canceled events:

To obtain refunds for canceled events, ticket purchasers must present their tickets to the promoter no later than 90 days after the event is canceled. A promoter must then make a refund no later than 60 days after you present your ticket.

Keep in mind that the promoter may be different from the person or company from whom you purchased the ticket, or the owner of the premises where the event was scheduled to be held.

Refunds for rescheduled events:

For rescheduled events, ticket holders must present tickets to the promoter no later than 30 days after the date on which the event was originally scheduled to be held. The promoter must provide a refund no later than 60 days after you present your ticket.

Exceptions:

Consumers should know that some items may not be refundable, such as:

Handling or service charges;

Charges for other services, such as parking; and

Any portion of the ticket price that may be considered a nonrefundable charitable donation.

Given the changing nature of COVID-19, it is important to stay informed and monitor event websites, follow any posted refund instructions, and document their ticket purchases and refund requests. Consumers with questions or issues related to ticket refunds can contact DATCP's Consumer Protection Hotline at 1-800-422-7128 or DATCPHotline@wisconsin.gov, or file a complaint online at www.datcp.wi.gov.





Article Comment Submission Form
Please feel free to submit your comments.

Article comments are not posted immediately to the Web site. Each submission must be approved by the Web site editor, and meet the comment guidelines (see "Comment Guidelines" at right). There may be a delay of 24-48 hours for any submission while the web site editor reviews and approves it.

Note: All information on this form is required. Your telephone number and email address is for our use only, and will not be attached to your comment.
Submit an Article Comment
First Name:
Required
Last Name:
Required
Telephone:
Required
Email:
Required
Comment:
Required
Passcode:
Required
Anti-SPAM Passcode Click here to see a new mix of characters.
This is an anti-SPAM device. It is not case sensitive.
   


Advanced Search
search sponsored by



Subscription Login
LOGIN | SUBSCRIBE


Today's Circulars
Print-N-Save Coupons
Order photo reprints

Classifieds
Advertising Information

Community Connections
Submit to Newspaper...

Ced Vig's books for sale
Kris Gilbertson's 'I Recall...'

Twitter









Life
Facebook | All Things | Wisconsin Lottery | The Lakeland Times - affiliate | Winter Road Conditions | Snow/Trail Conditions


The Northwoods River News | Walker Communications, LLC
232 S. Courtney Street, Rhinelander, WI 54501 | Office (715) 365-6397 | Fax (715) 365-6361

Corporate billing office: The Lakeland Times / Lakeland Printing Inc. | P.O. Box 790, Minocqua, WI 54548 | (715) 356-5236 | Fax (715) 358-2121
Members of the Wisconsin Newspaper Association, Wisconsin Community Papers, Rhinelander Area Chamber of Commerce, Minocqua Area Chamber of Commerce

Site Design and Content | Copyright 2020 1up!

Software © 1998-2020 1up! Software, All Rights Reserved